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An AMNet
Services Agreement could Include
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Server configurations,
Administration and Support. ( Microsoft, Unix Linux or OS2 )
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Gateway
configurations,
Administration and Support.
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Virtual
Private Networks ( VPN )
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Workstation configuration
and support.
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Software applications
installations, troubleshooting, training and support.
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Web Design and Web-hosting
Microsoft
operating systems
Microsoft
Applications
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Microsoft
Word
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Microsoft
Excel
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PowerPoint
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Outlook
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Express
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Access
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Photo
Editor
Other
Applications
Other Services
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Network
design, administration and support
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Trouble
shooting server and workstation hardware problems
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Internet
connectivity implementation and support ( ADSL, Gateway's ... firewalls)
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Remote
administration via Internet or dial-up modem
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E-mail
support (Server and Workstation)
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Virtual Private Networks
( VPN )
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Telephonic
support
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Hardware
configurations, Administration and Support.
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Hardware
Troubleshooting and repair.
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Hardware parts
are not part of the service agreements and will be charged for separately.
However take note that hardware will be supplied as we are registered with
numerous companies for hardware purchases.
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We
don’t hold stock as the fluctuation of the Rand/Dollar makes it an unstable
environment and the speed off development is a constant factor. This also
ensures that the Client gets the benefit of the “Best Current Price" and "Best
Current Technology" so you do not pay excessively for old parts bought at
a high price.
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A
separate contract for hardware maintenance (Parts only) could be entered and can
be negotiated. ( Fix price for hardware per month ) We as a company have found
however that the client does tend to pay more on the long run for this service,
but the option is available.
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Virus
protection and maintenance.
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Data backup
support (Tape, Compact Disk, DVD or other medium as may be required)
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Provide backup
workstations.
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Hardware
Upgrades at regular intervals
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